Frequently Asked Questions
Here are some answers to questions that we are frequently asked. If you have additional questions that aren't covered here, please feel free to give us a call at (715) 822-3535 for the Cumberland office or (715) 468-7007 for the Shell Lake office.
- What are the Hospital hours?
Our Cumberland office is open Monday through Friday from 8:00 am to 5:00 pm and Saturday from 8:00 am until noon. The clinic is closed on Sunday. Our Shell Lake office is open Monday through Thursday from 8:00 am to 6:00 pm and Fridays from 8:00 am to 8:00 pm. The Shell Lake office is closed on the weekends.
- Do I need to have an appointment?
Yes, patients are seen by appointment.
- What forms of payment do you accept?
Cash, Check, Mastercard, Discover, Visa and Care Credit.
- Can I make payments?
Full payment is required at the time of service.
- At what age can I have my pet spayed or neutered?
Spaying or neutering can be done at approximately 6 months of age. Your pet is given an exam prior to surgery to help determine whether your pet is healthy enough to undergo the surgical procedure. Current vaccinations are required at the time of surgery. Also, a pre-anesthetic blood screening is recommended prior to undergoing anesthesia and surgery.
- What is the pre-anesthetic blood screening?
This is a blood test that is run here in the clinic prior to surgery. It tests the organ functions, blood counts and clotting function of your pet. The pre-anesthetic blood screening is done to assure the safety of your pet during surgery and the ability to heal following surgery.
- How long do the sutures stay in after my pet's surgery?
Procedures involving sutures require them to be removed in 10 - 14 days following the surgery.
- Is it a good idea to let my pet have at least one litter?
No, there is no advantage to letting your pet have one litter. However, there are plenty of advantages to having your pet spayed or neutered. These advantages include: decreasing the chances of breast tumors later in life; decreasing the chances of cystic ovaries and uterine infections later in life; decreasing the desire to roam the neighborhood; decreasing the incidence of prostate cancer later in life; helping prevent spraying and marking; and decreasing the surplus of unwanted puppies and kittens.
- Do you board pets?
No, but there are several local boarding facilities in the area that we can recommend.
- What are your kennels like?
Our dog kennels are all indoor. The cats are housed in a separate area away from the dogs. Blankets and food are provided for our patients, but you are always welcome to bring your own.